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Thumbtack is an online marketplace connecting customers with local service professionals like photographers, plumbers, painters, DJs, and more. But how does Thumbtack actually work on the professional side? This guide covers the key steps for using Thumbtack to grow your local business.

Creating a Thumbtack Professional Profile

Your profile serves as your representative on the Thumbtack platform. Build an appealing, complete profile by:

  • Adding details like your location, specialty, skills, and background
  • Responding to required questions about your pricing and availability
  • Writing a short bio highlighting your experience
  • Including photos of past work and projects
  • Passing a background check for many categories

This information helps match you with suitable customers.

Getting Customer Requests

When potential customers submit a service request on Thumbtack, they answer questions about needs and location. Professionals who seem to match their requirements get notified of the new lead.

You can tailor settings like:

  • Maximum travel distance
  • Appointment types accepted
  • Short notice appointment availability
  • Quick Quote response commitment

This filters leads to those you can feasibly service.

Responding to Leads with Quotes

Interested leads appear in your Thumbtack Message Center. You can reply to leads by submitting a custom quote including:

  • Proposed scope of work
  • Estimated price
  • Your availability and timing
  • Brief details about your qualifications

Aim to respond promptly within the timeframe you set in preferences. Thumbtack may penalize slow responders in search rankings.

Getting Hired for the Job

After the customer reviews quotes from different professionals, they can decide to move forward and hire you for the project. They may ask follow-up questions or request a more detailed quote first.

Once hired, you can use Thumbtack’s messaging to coordinate scheduling, contracts, deposits, and manage the project until completion.

Getting Paid by the Customer

Thumbtack does not handle payments. You will get paid directly by the customer through your normal payment methods. Common options:

  • Cash or check upon service completion
  • Online invoice or payment links
  • Credit card on file for recurring services

Make sure payment expectations are clear before starting work. Thumbtack provides invoice templates.

Receiving Reviews After Projects

Similar to platforms like Yelp, earning good Thumbtack reviews is critical for attracting new customers.

Follow up with customers after each job requesting they leave an honest review about their experience working with you. Good feedback improves your search rank.

Using Premium Features (Optional)

Thumbtack offers optional “Pro” packages with premium features for a monthly fee, like boosted visibility in search results.

The free listing option works fine for most categories, but paid upgrades can provide more lead volume if you have capacity for higher demand.

Frequently Asked Questions

Does Thumbtack take any percentage or fee from professionals?

No, Thumbtack does not charge professionals – you pay only if opting into premium packages for more visibility. Customers pay Thumbtack.

How quickly should I respond to new Thumbtack leads?

Respond ASAP, within an hour during business hours is best. The platform monitors and ranks fast responders higher.

What happens if I decline a lead due to lack of availability?

You can politely decline leads that you can’t take on without negatively affecting your account. Thumbtack understands you won’t be a fit for every request.

Can I invite previous satisfied customers to leave reviews?

Absolutely, follow up and politely ask happy customers to leave positive feedback. This greatly helps get new leads.

What happens if I get a bad review on Thumbtack?

Respond professionally, apologize for the issue, and offer to address their concerns. Then redouble your efforts on future projects.

Leveraging Thumbtack’s huge customer base provides an excellent opportunity to grow your local services business. Focus on providing 5-star service to every client to maximize positive reviews and referrals.

Author

  • Gio Watts

    Gio Watts brings over 10 years of digital marketing experience to his role as marketing manager at Walletminded. In his current position, Gio oversees brand marketing, campaign management, and audience growth initiatives. Prior to joining Walletminded, Gio held marketing roles at several ecommerce and SaaS startups, most recently serving as senior marketing manager at CloudTable Inc. There, he specialized in paid social advertising and content marketing. Gio holds a bachelor’s degree in business marketing from the University of Oregon. He is a certified content marketing specialist and frequently guest lectures at his alma mater. When he's not devising omni-channel marketing campaigns, you can find Gio coaching youth basketball and indulging his passion for live music.

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